The area was a pilot for major investment in affordable warmth, with substantial external (ECO) funding attracted. Improvements to all 190 properties have included new doors and double glazed windows, internal (front) and external (rear) wall cladding, with associated repairs and improvements (e.g. boilers and heating). Wider kerb appeal factors were also tackled at the same time, including gardens and communal areas. The scheme was shortlisted in the 2016 UK Housing Awards in the Most Innovative Retrofit Scheme category.
Detailed feedback gathered from customers shows a substantial impact on their heating bills and the overall appearance and attractiveness of the area. A customer survey undertaken during 2015/16 has highlighted the impact on customer perceptions compared to a similar survey carried out in 2014. The number of people planning to move in the next two years is down from 30% to 26%, satisfaction with their home was up from 7.22 to 7.75/10 and the percentage of customers feeling the area had stayed the same or improved over the last 12 months was up from 58% to 68%. There was also a significant increase in working households.
The emphasis of the 2015/16 Action Plan has been on good quality housing management, maintaining the quality of cleaning and grounds maintenance through the Group’s Landscapes Team, closely managing the reducing ASB, and marketing the area and its growing appeal effectively to a wider group of potential customers through our website.