How it works

The powerful insights make it easy to compare neighbourhood performance. The approach will help you to transform the way your business operates.

Neighbourhub delivers real improvements in your approach to neighbourhood management by highlighting problem areas.

The process will establish a long-term vision for the neighbourhood and its role within the local housing market.

Five steps to better neighbourhood management

Our process

Neighbourhub works on a five stage process that defines, analyses and measures neighbourhood performance.

Combining in-year monitoring with annual assessments, Neighbourhub creates data and analysis that allows you to deal with the specific challenges facing your neighbourhood. 

Stage one

Define your neighbourhoods

Breaks your stock down into defined neighbourhoods which are aligned with your existing structures and data management systems.

Stage two

In-year monitoring and support

Neighbourhood performance is monitored against financial and management data such as:

  • Turnover
  • Arrears
  • Void loss
  • Repairs costs

The information is accessed via an easy-to-use Dashboard, which enables you to compare current performance against previous years.

To see the dashboard in action

View the demo
Neighbourhub has delivered a 50% drop in property turnover in Padiham, Lancashire. Read case study

Stage three

Annual assessment

A three year comparison that quickly identifies trends or anomalies. Neighbourhoods are assessed against key performance indicators, including:

  • Surplus per property
  • Turnover
  • Repairs cost per property
  • Future investment needs

Neighbourhoods are banded as Green, Amber or Red, according to performance. This makes it easier to identify and deliver appropriate interventions in underperforming neighbourhoods (stages four and five).

Stage four

Neighbourhood planning (amber areas)

Neighbourhood planning is used to identify and address the key issues facing Amber neighbourhoods, so they are sustainable and viable in the long-term. This is supported by a detailed workbook to guide staff through the process.

For examples of how neighbourhood planning has made a real difference in challenging neighbourhoods you can

Read some case studies

Stage five

Option appraisal (red areas)

With a basis in hard facts and actual performance data, option appraisal often challenges conventional thinking and assumptions.

It considers the options for challenging neighbourhoods, such as rationalisation, disposal or investment and provides a comparable financial analysis of each option.


Managing the project lifecycle

We use the DRIVE methodology to implement Neighbourhub. DRIVE is an industry-leading process developed by visualmetrics. To find out more, get in touch or download the brochure (pdf).